Karen Diaz: "always available ... solve problems ... persistent"

 
“Tom managed the Carmen Affiliates group at OSU to which I belonged. We were a group of representatives from across campus that were the lead LMS users in our departments. Tom was always available to answer questions and solve problems for us. He was persistent in working through to having he problem solved and did so with humor and expertise.”  

Karen Diaz, eLearning Librarian, OSU Libraries
worked with Tom at Ohio State University 
January 10, 2012